Terms of Sale | Warranties | Returns | Shipping Charges

OUR GUARANTEE
All items are sold with a 30-day trial period unless stated otherwise. If you are unhappy with a product for any reason, call our Customer Service Department between the hours of  9-5 Eastern Time, Monday thru Friday or send us an Email. We will give you a return authorization number and instructions for your return.

TERMS
All sales are cash with order or C.O.D. Payment may be made by personal check, money order, MasterCard, VISA, American Express or Discover charge. An additional charge will be made for C.O.D. orders. See shipping charges section.

We will accept written purchase orders from recognized state and federal agencies such as military installations, universities, vocational rehabilitation, social services, etc., without prior application, at our discretion.

ORDERING ON-LINE
Placing your order as you browse our web site, is very easy. Our ordering process is secure for your protection. Please click for sales information if you wish to order on-line.

PHONE ORDERS
Credit card or C.O.D. orders may be placed by phone. Simply call Toll Free 1-800-445-9968 or 269-324-1615. Please have your customer number, if you have one, and the item numbers of the merchandise you wish to order ready before calling. Our trained telephone sales representatives are standing by to help you from 8:30 AM to 5:00 PM ET, Monday through Friday. Because of the speed at which orders are processed, we are not able to change or add to orders after they have been entered. Simply place a new order.

TTY/TDD ORDERS
Call 1-800-445-9968 to order by TTY. Follow procedure as listed above.

FAX ORDERS
We can accept your FAX transmission. The telephone number is 1-800-413-5248. Our equipment is compatible with all group II and III machines. When sending a transmission, be sure to include the same information you would when calling in an order.

BACKORDERS
We will attempt to complete your order in one shipment if possible. Unless requested, merchandise that is out of stock will be backordered.

LARGE VOLUME ORDERS
HARC Mercantile, Ltd. is a direct marketer (retailer) as well as a wholesale distributor. We serve both the consumer and dealer by providing one of the largest in-stock inventories of ALD's in the world.

We invite legitimate retailers to make application for dealer status and request open account credit applications.

SHIPPING
HARC Mercantile, LTD's standard method of shipping is UPS or Priority Mail. (For overnight air services see the shipping schedule on the order form.) Any special shipping procedures requested will be at the customer's expense.

SHIPMENTS TO ALASKA, HAWAII, PUERTO RICO, THE VIRGIN ISLANDS, & INTERNATIONAL
Most orders and backorders will be shipped via UPS second day service when possible or USPS first class priority mail, unless otherwise requested.

FREIGHT SHIPMENTS: COLLECT & PREPAID

  • Shipments exceeding 6 cartons and/or 300 lbs., or any item(s) which because of size, weight or number of cartons causes unusual charges from UPS may be sent via common carrier, freight prepaid and added to invoice.
  • Any item specifically noted "must be shipped freight" will be shipped via common carrier (FOB Kalamazoo), freight prepaid and added to invoice.

    The following information outlines our basic customer service policies.
    Call us toll free 1-800-445-9968 or 269-324-1615    , 8:30 AM to 5:00 PM Eastern Time. 

    WARRANTIES
    All merchandise is sold with the manufacturer's warranty. No other warranty or guarantee expressed or implied is made. These warranties are provided for the end consumer only    . In the event service is needed, the merchandise should be forwarded to the manufacturer's service center. Should you need to verify the manufacturer's address and/or telephone number, call our customer service department toll free. Do not send items back to HARC to be repaired. Items sent to us for repair, either in or out of warranty, will be subject to a minimum $20 charge.

    DAMAGED MERCHANDISE
    We use the finest packing materials available, and every effort is made to prevent damage. In the event damaged merchandise is received, retain the original shipping carton and contact HARC 's customer service for instructions.

    LOST MERCHANDISE
    Merchandise lost in shipment will be replaced after the shipment has been traced. Upon notification from the carrier of nondelivery, a claim will be filed, the merchandise replaced, a credit applied, or a refund check issued.

    RETURNS
    Retail orders sold at the HARC Retail price may be returned for any reason up to 30 days from the date of shipment. Closeout, special order merchandise (indicated as such in our fliers, catalogs, price lists and policies) or Non-returnable Merchandise as described below cannot be returned.

    Orders sold at discounted quantity or special quoted prices may not be returned for full credit, and are subject to the following conditions:

  • Shipping errors - our fault. 10 day limit on notification of order discrepancies. All shipments should be checked immediately upon receipt. Duplicate shipments, defective goods, or any errors in shipment on our part will be corrected by our customer service department upon notification of error. Notification must be made within 10 days of date of invoice. Merchandise must be in original manufacturer's carton in resalable condition.
  • Ordering errors - your fault. 10 day limit on notification. On any merchandise over $30.00 ordered in error, you must request a return authorization from our customer service department within 10 days from date of invoice.
  • 15% Restocking fee. Merchandise accepted for return will be subject to a 15% fee to cover handling and restocking charges. Returnable merchandise must meet a $30.00 minimum before a Return Authorization will be granted.

    NON-RETURNABLE MERCHANDISE (subject to change, based on manufacturer's requirements) The following items cannot be returned to HARC MERCANTILE, LTD. due to manufacturer's policies: Items identified in the catalog or fliers as closeout merchandise, special order or "scratch and dent", publications or video tapes. If such merchandise is defective, it can be returned for replacement with the same item.

    A Return Authorization Number must be requested from our customer service department before a product is returned. This number must be clearly marked on the return shipping label. Any merchandise returned without the Authorization number clearly displayed, will be refused and the customer will incur any redelivery or storage charges.

    Any returned merchandise must be in the original carton(s), complete and in resalable condition. After return an inspection will be made by our warehouse. If freight damage or product abuse is indicated, credit will not be issued. Shipping charges incurred due to the return of merchandise are the responsibility of the customer.

    HARC MERCANTILE, LTD. cannot be responsible for typographic errors or other misprints. HARC does not offer price protection of any kind. Prices may change on any item at any time due to market fluctuations.

    SHIPPING AND HANDLING CHARGES - Continental USA 

     Shipping via UPS Ground or Surface Mail
      Order Total         Charge
$  0.00 -   $ 20.00       $ 6.00
$ 20.01 -   $ 50.00       $ 8.00
$ 50.01 -   $150.00       $12.00  COD Add $10.00 per order
$150.01 -   $250.00       $14.00  Next Day Air shipments add $27.00 per order
$250.01 -   $500.00       $16.00  2nd Day Air service add $12.00 per order
$500.01 -   $1000.00      $20.00
    over    $1000.00 call for charges
    For shipments to Alaska, Hawaii, Puerto Rico & Virgin Islands, standard service is 2nd day air and will be added to order.
    International Shipments - The program does not calculate international shipping. You will receive an email notification telling you what the shipping charges will be before the order is processed. We will not ship until you have approved the charges.
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